Yes Response

You may deliver a brilliant product or service, but sadly poor after-care support, poor distribution or vice versa! Yes Response can provide a bespoke customer satisfaction survey (multi-channel – email, postal, telephone) to measure your customers opinions. Whilst scores out of ten are important, the opportunity for the survey recipient to provide supporting narrative can be more meaningful and powerful than simple scores. Equally, acting upon and engaging with recipients on their feedback is important and enables a meaningful customer engagement on both positive and negative feedback. The survey can also be used to benchmark your customers perceptions on your competitors against your business.

Yes Response can deliver customer satisfaction surveys as an ongoing programme or as a one off ad hoc exercise to gauge customer feedback. Remember, negative feedback can be turned into a positive outcome. In the current economic climate and with immense competition for market share, knowing your customers opinions is mightily important. So, if you would like to explore the possibilities; Yes Response can provide an overview and costed programme without obligation.

Yes Response have had an extremely busy start to April, with a diverse range of projects completed:

• 42k newsletter mailing to a charity database
• Sourcing, packing and mailing out 90 bottles of champagne to celebrate a product launch
• Mailing promotional clothing (gilet and polo shirt) to 74 employees
• Labelling and collation of 400 set of 10 colour swatches for distribution to field force contacts
• Order processing and same day fulfilment of 140 orders  in response to a weekend newspaper promotion
• Sourcing snacks and refreshments for 25 conference boxes and despatching to Zoom attendees

At Yes Response we pride ourselves on recycling and reusing packaging materials to minimise our carbon footprint. We are pleased to support the DMH charity in Stoke on Trent, whereby we donate all our used cardboard boxes to their charity shop eBay operation. Every month they collect the supplies, which saves them over two thousand pounds a year in packaging costs.