Yes Response

You may deliver a brilliant product or service, but sadly poor after-care support, poor distribution or vice versa! Yes Response can provide a bespoke customer satisfaction survey (multi-channel – email, postal, telephone) to measure your customers opinions. Whilst scores out of ten are important, the opportunity for the survey recipient to provide supporting narrative can be more meaningful and powerful than simple scores. Equally, acting upon and engaging with recipients on their feedback is important and enables a meaningful customer engagement on both positive and negative feedback. The survey can also be used to benchmark your customers perceptions on your competitors against your business.

Yes Response can deliver customer satisfaction surveys as an ongoing programme or as a one off ad hoc exercise to gauge customer feedback. Remember, negative feedback can be turned into a positive outcome. In the current economic climate and with immense competition for market share, knowing your customers opinions is mightily important. So, if you would like to explore the possibilities; Yes Response can provide an overview and costed programme without obligation.

Yes Response have had an extremely busy start to April, with a diverse range of projects completed:

• 42k newsletter mailing to a charity database
• Sourcing, packing and mailing out 90 bottles of champagne to celebrate a product launch
• Mailing promotional clothing (gilet and polo shirt) to 74 employees
• Labelling and collation of 400 set of 10 colour swatches for distribution to field force contacts
• Order processing and same day fulfilment of 140 orders  in response to a weekend newspaper promotion
• Sourcing snacks and refreshments for 25 conference boxes and despatching to Zoom attendees

At Yes Response we pride ourselves on recycling and reusing packaging materials to minimise our carbon footprint. We are pleased to support the DMH charity in Stoke on Trent, whereby we donate all our used cardboard boxes to their charity shop eBay operation. Every month they collect the supplies, which saves them over two thousand pounds a year in packaging costs.

Yes Response would like to wish a Happy Easter to all our clients, business partners, suppliers and advisers.

We will be closed for Easter on Good Friday and Easter Monday.

We are pleased to be supporting Comic Relief – Red Nose Day which is today, Friday 15th March. Yes Response have arranged a raffle with prizes, and all monies collected will be donated to this wonderful cause.

Yes Response were tasked by our client, The National Housing Federation, to project manage the print production and distribution of their general election campaign communications pack to their members and opinion formers for today’s national launch.

The pack contained double sided A2 campaign boards, an A4 folder with 27 inserts and a collection of pin badges. All materials used were purposefully selected for being recyclable, whilst durable for the long campaign period.

Yes Response delivered a total print and project management solution which was cost effective and timely, with a total lead time from briefing to delivery in under three weeks. With three competitive print estimates for all of the campaign materials, we can be confident that we provided the best value for our client. Yes Response collated and packaged the 800 campaign kits and despatched using our preferred parcel carrier to the national database of housing associations.

Let Yes Response remove the headaches from your print and distribution campaigns, delivering a timely and cost effective solution.