Automated call systems are now being regarded as a very poor unhelpful customer service. Consumers annoyed by being kept on hold and being transferred to numerous departments are switching suppliers to those without automated systems, where they can actually talk to a human being /assistant. A study by alldayPA found that 71pc of consumers are more likely to find an alternative to automated systems.
At Yes Response we pride ourselves on answering all calls personally, as quickly as possible and without any automated service! We know that your time is precious and that quick efficient service is second to none, and is all part of ensuring our clients customers experience is outstanding and reflects our clients brand values.
