Latest News
The importance of a robust customer service function
In the era of declining customer service standards, the importance of delivering outstanding telephone-based customer care is something Yes Response, on behalf of our clients, relish. Bucking the trend on this important front when many businesses choose not to invest in this critical business support activity. A well-trained operator at the end of a telephone provides an immediate point of contact, making a positive impact on customer service, by taking ownership and resolving a “callers’ issue”. Behind the scenes Yes Response, on behalf of clients, will undertake the fact finding, chase up any unresolved issues; either with the manufacturer, distributor, retailer or field force, to achieve a positive outcome for the customer in a timely manner.
The importance of a robust postal service
As evidenced from the BBC Panorama programme on Monday 26th February – the Royal Mail are sadly failing the general public and indeed business in their poor performance. We are paying for a first-class service yet sadly getting a third-class performance, which is simply not good enough. Whilst in a perfect world past performances would continue; Yes Response have always advocated it would be preferential for a reliable and robust service over 4-5 days rather than an unreliable service over 6 days.
Postal based direct marketing is a cost effective and impactful marketing tool to drive footfall into bricks and mortar businesses and indeed generating online sales. Research has proven than direct mail is easier to process mentally than email and thereby giving a longer engagement and a massive 70 per cent increase in brand recall.
Yes Response can deliver a timely and cost effective one-stop print, personalise, mail solution for our clients and prospective clients. Fully costed proposals can be submitted without obligation.
MERRY CHRISTMAS from all at YES RESPONSE
Yes Response would like to wish all our clients, business partners, suppliers and advisers a very Happy Christmas and a Prosperous New Year.
Please note: (Once we have completed all our clients fulfilments…!) our last working day will be Thursday 21st December and we will be back in the office on Tuesday 2nd January 2024.
CHRISTMAS DONATION
Douglas Macmillan Hospice (DMH – a local specialist palliative care provider in Staffordshire) continues to be Yes Response’s nominated charity. . In lieu of Christmas cards, Yes Response has made a donation to this wonderful charity. https://dougiemac.org.uk/
AN EXTREMELY BUSY LAST SIX MONTHS OF 2023
The last six months have been extremely busy supporting our existing clients with ongoing projects and for new client projects, utilising all of the fulfilment and customer communication services we provide in a timely and cost-effective way.
OUR STAR BAKER
Samantha Warren, our Operations Manager and star baker, made a surprise Christmas cake for her Yes Response colleagues. It looked and tasted great and was soon eaten by all!