As Yes Response predicted last April in our news section consumers have certainly embraced the Click & Collect services now available at leading retailers. John Lewis have reported that 56% of their online shoppers opted for collecting goods from store rather than home delivery in the Christmas 2014 period. This popularity overtook home delivery for the first time. Online shoppers see the convenience of not having to stay in for home deliveries and also no charge for delivery.
Many businesses have now stated that no personal parcels are to be delivered to the workplace. In the past this has caused problems including extra work for staff receiving the parcels, disturbance and health and safety issues with sometimes heavy and bulky parcels cluttering up reception areas.
Click & Collect provides a more convenient way of shopping for consumers and for retailers as it increases the footfall, something which has been on the decline with online shopping. Shoppers when collecting goods from store may also be tempted to buy other items.
