As online shopping continues to grow, the key aspect in encouraging repeat custom is getting the delivery experience right. In fact, in IMRG’s (Interactive Media in Retail Group) ‘UK Consumer Home Delivery Survey 2013’, 74% of respondents said that a good delivery experience following purchase from a retailer would encourage them to shop with that retailer again. The survey also indicates that with almost 50% of households running the risk of no one being at home to accept a delivery, ‘click and collect’ solutions are becoming increasingly popular.
In fact, in line with its increasing popularity, Royal Mail and the Post Office have just announced that they are working together to launch the UK’s largest ‘click and collect’ network later this year. Around 10,500 branches will take part in the new service, with some branches extending opening hours so that parcels can be collected outside of working hours.
If you require help with your e-fulfilment projects, get in touch with Yes Response today on 01889 561400 or enq@yesresponse.co.uk
