To keep your customers satisfied, your business needs to be both customer-focused and sales-focused. You need to be able to anticipate your customers’ needs, provide them with the most appropriate solutions and develop a positive relationship with your them. Communication with your customers is key to understanding their needs.

At Yes Response our experienced telemarketing agents can help, whether its conducting ad hoc courtesy calls to current or former customers or a full customer satisfaction research programme using postal or online questionnaires. The Yes Response team has considerable experience in collating, managing and reporting data to help you retain customers and increase repeat purchases.

Our friendly team of telemarketers will ensure that your company is always portrayed to the highest standards and we are committed to planning and conducting customer satisfaction programmes that are effective and accountable.

Recent projects have included:

• Completed a customer satisfaction survey with 3,000 residents of a national care home provider with over 70 locations – provided a user-friendly summary of findings to management highlighting key areas for improvement.