Yes Response are always keen to review the Quality of Service reports published by the Royal Mail to see how they have performed against their targets. The latest report provides the figures for the period of 24 September 2012 to 2 December 2012, and the statistics show a bit of a mixed result:
- First class mail next day deliveries were achieved for 91.2% of mail, against a target of 93%
- Second class mail deliveries within three working days were achieved 98.5% of the time, meeting the target
- The on time delivery of standard retail parcels fell from the previous quarter to 94.8%, but this was still above their 90% target
So overall, the results from this later quarter are mixed, and it’s difficult to comment on how well Royal Mail are meeting standards. We must also bear in mind that these figures come from the busiest period for postal services with a seasonal increase in mailing volumes and bad weather.
If you’d like to take advantage of Royal Mail’s postal service to communicate with your customers or prospects, don’t hesitate to contact Yes Response, who have a comprehensive range of customer communications services to take away all the headaches. Call us today on 01889 561 400 or email enq@yesresponse.co.uk
