Multi-channel; in the day when everyone talks about online ordering, certain market sectors and demographics prefer to place their orders over the phone or with a cheque payment. Yes Response are working with a new client in the home entertainments industry, and we are processing in excess of 100 orders per day, equally split by phone/post.
David Hanley, Managing Director of Yes Response actively encourages clients to communicate and respond in a multi- channel environment to maximise excellent levels of customer services and ultimately sales revenue.
